How can we help?
Search 100+ answers or reach out — we reply personally, usually within a few hours.
How do I add a flight?Getting started
Search by flight number, route or airport. You can also forward your booking email to trips@skypulse.app and we'll add it automatically.
Which countries does SkyPulse cover?Getting started
Every commercial route on Earth. We track 250+ major airports with live conditions and 10,000+ smaller airports with schedule data.
Do I need to be a Pro subscriber?Getting started
No. Free accounts get flight tracking and standard alerts. Pro unlocks fastest alerts, AI delay predictions, weather layers and Passport.
How are SkyPulse alerts faster than the airline?Alerts
We stream directly from air-traffic, airport and airline data feeds. Push alerts are typically delivered in under 15 seconds — often 20+ minutes before the airline emails you.
Can I share alerts with someone else?Alerts
Yes. Share any trip with anyone by phone number or email — they get the exact same notifications, no account required.
What's a delay prediction score?Alerts
A 0–100 score of how likely your flight is to be delayed, updated hourly. It uses aircraft rotation, weather at both airports, historical on-time rates and airline performance.
How do I cancel my subscription?Account & billing
Open Account → Manage subscription. Cancel anytime and keep Pro through the end of your billing period.
Do you offer refunds?Account & billing
Yes. We offer prorated refunds within 30 days of your annual renewal, no questions asked.
Can I gift SkyPulse Pro?Account & billing
Yes! Head to Gift Cards, choose an amount, write a note, and deliver by email — instantly.
Do you sell my data?Privacy
Never. SkyPulse is fully funded by subscriptions. Your flight history is private and encrypted.
Can I delete my account?Privacy
Yes, at any time from Account → Delete account. All your data is permanently removed within 30 days.